Woi wurrung / Boon wurrung word for ‘possum’, Walert is a conversational agent that answers questions about prgrams at the RMIT School of Computing Technolgies (SCT). We used an in-house deployed large language model to rephrase questions and answers in an existing Frequently Asked Questions document for SCT programs to train the conversation model of Walert. We built an evaluation framework to compare the effectiveness of intent-based and Retrieval-Augmented Generation (RAG) architectures for customized chatbots.
